At Jawbone Tools, we take pride in crafting high-quality mason tools that are built to last. While we don’t expect you’ll ever need to return one, we want you to feel confident in your purchase. That’s why we offer a simple and straightforward 30-day return and exchange policy.
30-Day Return Window
If for any reason you’re not fully satisfied with your tool, you may return it within 30 days of purchase for a full refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Conditions for Returns
To keep things fair, we ask that:
Tools show no signs of misuse or excessive wear.
Items are returned in their original condition.
Proof of purchase (receipt or order confirmation) is provided.
How to Start a Return or Exchange
Contact Us – Reach out to our team at [insert email/phone/contact form link].
Return Shipping – We’ll guide you through the return process. In most cases, return shipping is the responsibility of the customer unless the item arrived defective or incorrect.
Refund/Exchange – Once we receive your return, we’ll process your refund or send out your replacement promptly.
Our Promise
We know masons depend on their tools every day. That’s why our priority is making sure you have the right tool in your hands. If something isn’t right, we’ll make it right—quickly and hassle-free.
Need help?
Contact us at gilholm.kyle@gmail.com for questions related to refunds and returns.
Please return any items to:
Jawbone Tools. 726 William Street London ON N5Y 2R4 CA